DomainFever.net

Manage - FAQ

REGISTRATION
The cost to register a domain name is $17.95 per year. As long as you pay the yearly fee, the domain is yours.
If there's a domain you'd like to check availability for, you should enter it into the searchbox on our homepage. If it's available, click the checkout button and go through the registration process.
The first time you register a name with domainfever, you'll need to set up an account with a username and password. This is how you will get access to your domains later. You may specify whatever username and password you'd like, as long as it has not been taken by another applicant. If your username has been taken, you will have to specify another username.
Continue on through the registration process, and your name will be submitted. You will get a confirmation email at the email address you've chosen. You will also receive all email correspondance through that email address, as well.
RECEIPT
In order to keep our costs low, domainfever does not do any paper billing. All of our transactions are conducted online.

Therefore, we cannot send you a receipt, as we have no capabilities for such. You can, however, log in to our management section to get a listing of your domains and when they were purchased, and use in combination with your credit card statement, which will have a charge from us- "Domain Registration" as your proof of purchase.
BILLING- AUTHORIZATIONS
When you attempt to make a purchase in our credit card system, we "authorize" funds on your credit card. This is not a charge, but a test to see if you have the funds available for the purchase. After the authorization returns a result of sufficient funds, we attempt to register the domain(s). If the domain registration fails for any reason, there will be a void that accompanies the attempted charge. The net result is that there will be no charge that posts to your account.
There is still, though, that authorization on your credit card. This authorization looks like a charge, and will reduce your available credit, but will expire on its own within a few days on most cards. Some card systems, notably debit cards and PayPal cards (because they both deal with your bank account) hang on to authorizations longer. You should contact your credit provider for the specific authorization policy.
It is for this reason that we recommend contacting technical support if you are having trouble registering a domain. If you continue to submit time after time, you will rack up a large number of authorizations, and may run out of available credit or freeze your account funds. You may even cause your credit card company to suspect fraud, and they will put a hold on your card.
NAMESERVER MANAGEMENT
Go to our website at www.domainfever.com and access the Member Login link in the the Management section with the username and password of the account containing the domain you wish to specify as the hostname of your new nameservers.
Click the Nameserver Management link. You will be able to create new nameservers, edit current nameservers, or delete current nameservers. The nameserver you wish to create must be a domain in this account. Click the New button to create new nameservers. Then, you will choose your new server hostnames- i.e. NS1.YOURNEWSERVERHOSTNAME.COM & NS2.YOURNEWSERVERHOSTNAME.COM. You must also fill in the IP addresses that you wish to associate with your new hostnames. You must use 2 unique static IP addresses- no other servers may already use the IPs. After each nameserver submission, click the Continue button.
If your information is valid, your nameservers will be sent to the central database. It will take 24-48 hours for your nameservers to propagate.
Please note, this is the limit of our tech support- if you need support on how to configure your server or any other issue, you must get outside support.
RENEWALS
You can renew your domain you registered at, or transferred to, domainfever.com for up to 10 years.
Simply log on to our website at www.domainfever.com, and click the "Member Login" link in our "Manage" section. Enter the username and password you chose at the time of registration. If you have forgotten the username and password you chose, you may enter the email address you entered at the time of registration to have your username and password emailed to you.
You will see links to all of the actions that you can perform. One of the links is to "Renew Your Domains". Click that link, and check the box next to each domain you wish to renew. Click the Continue button.
Choose the length of time you wish to renew each domain for. (Remember, you can renew for up to 10 years- if your domain will expire in 3 + years, you will only be able to renew 6 additional years.) Click the Continue button.
You will then be asked about your payment information. Click the Continue button to finalize the renewal.
IF YOU DO NOT WISH TO RENEW YOUR NAMES- use the "Disable Renewal Notices" link in the manager. You will not receive further reminders to renew your names, and they will be released on the expiration date.
DISABLING RENEWALS
If you do not wish to renew any of your domains, and you do not want to receive renewal emails, you can stop the emails from being sent, and your domain will expire at the end of it's term.
Simply log on to our website at www.domainfever.com, and click the "Member Login" link in our "Manage" section. Enter the username and password you chose at the time of registration. If you have forgotten the username and password you chose, you may enter the email address you entered at the time of registration to have your username and password emailed to you.
You will see links to all of the actions that you can perform. One of the links is to "Disable Renewal Notices". Click that link, and check the box next to each domain you wish not to renew. Click the Continue button.
You will be prompted for confirmation, as this action means your domains will be released at the end of their term. Click the "Yes" button to finalize the disabling of your chosen domains.
REGISTRANT INFO CHANGES
We often receive requests to casually change the registrant information, since it is the only aspect of a domain that cannot be accessed through our online management system.
Some people wish to update their address that has changed, or the company name, which has been bought out. Others want to remove their ownership information for security purposes.
Changing the registrant information requires a higher level of security, since it affects the ownership of a domain. You should also be aware that it may affect your ownership adversely. For example, should someone file a WIPO claim to this domain, one of the ways ICANN will resolve the dispute is to immediately terminate a disputed domain if the information provided is known to be false.
Should you wish to go ahead with your change of ownership, we will require some actions on your part, in order to assure good faith on your part, and reflect security concerns on our part.
The steps for changing the registrant are as follows:
1. You should change your administrative, technical or billing contacts (at least one of these) over to the information you wish us to use, in order for the change to be accurate. We will cut-and-paste your information directly from the contact you specify.
2. Make a request to info@domainfever.com to change the registrant information. Provide the domain, your username and password, and the contact info we are to use.
We may ask for verification from the registered contact for this domain.
CHANGING CONTACT INFO
Changing the admin, billing and technical contact information can be accomplished via the Management control panel.
To begin, click the Member Login link on the left-hand side of our website at www.domainfever.com. Enter your username and password. If you have forgotten your username and password, you can enter the email address you used at the time of registration to receive your username and password via email.
Once you're in the Management system, click the "Edit/ Manage Contact Handles" link. A contact handle is a shorthand version of all of your contact information. You can edit any of your contact handles here (click the "Edit" button next to the handle), or create new ones (click the "Create New Handle" link at the top of the page). Once you have the contact handle information the way you want it, return to the main screen of the Manager.
Next, click the "Assign Domain Contacts" link. A list of your domains, as well as the current IYD contact handle associated with the domains, will show. Choose the domain you'd like to change information for, and click the Continue button.
Choose what information you'd like to update- admin, billing and/or technical, and click the Continue button. You may choose any of the IYD contact handles you have set up in our system.
Click the Continue button to finalize the change. Our system will update immediately, however, it will take 24-48 hours for the information to propagate Internet-wide.
SECURE CONTACT INFO
You may use contact info of your choice for a domain. Many people are reluctant to use their personal information, especially if a domain may be objectionable to some.
This is technically a violation of the Terms of Service, which state that correct contact information must be provided. domainfever, however, will not take action against you solely for that reason. We appreciate security concerns, and allow you to provide whatever information you like.
Should your site be objected to, though, domainfever will attempt to contact you. If your contact information is false, and we cannot contact you to respond to any complaint, your domain may be deactivated.
If you need to change registrant info to something more secure, follow this procedure:
We often receive requests to casually change the registrant information, since it is the only aspect of a domain that cannot be accessed through our online management system. Some people wish to update their address that has changed, or the company name, which has been bought out. Others want to remove their ownership information for security purposes.
Changing the registrant information requires a higher level of security, since it affects the ownership of a domain. You should also be aware that it may affect your ownership adversely. For example, should someone file a WIPO claim to this domain, one of the ways ICANN will resolve the dispute is to immediately terminate a disputed domain if the information provided is known to be false.
Should you wish to go ahead with your change of ownership, we will require some actions on your part, in order to assure good faith on your part, and reflect security concerns on our part.
The steps for changing the registrant are as follows:
1. You should change your administrative, technical or billing contacts (at least one of these) over to the information you wish us to use, in order for the change to be accurate. We will cut-and-paste your information directly from the contact you specify.
2. Make a request to info@domainfever.com to change the registrant information. Provide the domain, your username and password, and the contact info we are to use.
We may ask for verification from the registered contact for this domain.
CHANGING ACCOUNT INFO
Changing your default account information can be accomplished via the Management control panel.
To begin, click the Member Login link on the left-hand side of our website at www.domainfever.com. Enter your username and password. If you have forgotten your username and password, you can enter the email address you used at the time of registration to receive your username and password via email.
Once you're in the Management system, if you wish to change your password, click the "Change Your Password" link. You'll be asked for your current password, as well as your new password twice. PLEASE NOTE: Once you hit the "Change Password" button, your change is finalized.
If you wish to change the default account information click the "Update Account Information" link. You'll be able to update the email address for your account, your default registrant & contact info, your default nameservers and your default credit card information.
NEW ACCOUNTS
If you have domains under a username and password, you can create a new account and move a domain in your current account to that new account.
The best way to create a new account is to go to our home page and search for a domain that does not exist, such as asdgsdfgwtertgrteqagsdwe.com.
When that comes up as available, click the Checkout button and then enter the New User section. Fill out the default information for the new account, and click Continue. (If you like, you may enter default credit card info as the following- VISA 4444444444444444 03/03 This is a "dummy" credit card account.)
After your new account has been verified, click the Cancel button to stop the registration. You will not be charged, and the domain will not be registered if you click the Cancel button, but the account will still be valid.
Once you have the new account set up, you can contact info@domainfever.com. Give us the domain, as well as the username and password for the current account, and the username of the account you want us to transfer the name to.
We may contact you via email to confirm.
MERGING ACCOUNTS
If you have created more than one account with domainfever, you can merge all of your domains into one account.
Simply provide the username and password of all the accounts you have, as well as the username of the account you want to be the single account for all of your domains.
We will transfer all of your domains into the account with the name you've specified.
INTERNIC UPDATES
It usually takes two business days for updates made online at domainfever to be seen elsewhere on the web, including hosting information.
This is standard Internet propagation time.
Additionally, some registrars whois databases are not compatible with others. You may wish to use a central whois lookup, as one registrar may not carry another's info. Your best bet is always to look up a domain at the registrar of record. To find out who the registrar is for a name, go to http://www.internic.net/whois.html.
WHOIS DATABASES
WHOIS databases are specific to each registrar. If you registered the name properly, it will show in our WHOIS database immediately. It will show in the InterNIC central database 24-48 hours later, but might not ever display in another registrar's database. That doesn't mean someone else can register the name, the name record is still taken, but it might not show you as the owner.
Your best bet is always to look up a domain at the registrar of record. To find out who the registrar is for a name, go to http://www.internic.net/whois.html.
EXPIRED DOMAINS
Domains that expire at domainfever are released after their term expires. Please remember when looking at a domain's expiration date that the format is Month/Day/Year- MM/DD/YEAR.
Domains that expire at another registrar are subject to their own policies. They do vary from registrar to registrar, however, there are some consistencies.
There is usually a grace period, and then a period when the domain is "on hold"- where nobody can do anything with it.
Generally, you will need to give a domain at least 30 days from the time of expiration to be released. You cannot put in any kind of "pre-claim" on the name. You'll have to wait until it is released by the registrar, and then register it manually. Lately, Network Solutions has adopted the policy of not releasing domain names. If a name expires at Network Solutions, they will require it to be re-registered at NSI.
For a registrar's specific release policy, you should contact the registrar that owns the name. You can find out who is the registrar for a specific name by entering the name into the central database search engine at http://www.internic.net/whois.html.